1815 Privacy Policy — How We Protect Your Personal Information

This document transparently outlines how 1815 collects, uses, stores, and protects the personal data of our Malaysian users.

Updated: 2026

1. Information We Collect

When you use the 1815 platform, we collect several categories of information to ensure our services run properly and securely:

Account information: Full name, phone number, email address, and the password you registered with when opening your account.
Identification information: A copy of your ID card or documents submitted during the identity verification process.
Payment information: Transaction details including payment method (TNG eWallet, FPX, bank transfer), amount in MYR (RM), and transaction time. We do not store credit card numbers directly — payment processing is handled by encrypted payment providers.
Device and browser information: Device type, operating system, IP address, browser type, and language settings, used to identify unauthorised access.
Usage data: Pages visited, session duration, clicks, and betting or gaming activity within the platform.
Cookies: Small files stored on your device to maintain your login session, preference settings, and basic analytics data.

2. How We Use Your Information

1815 uses the information collected solely for platform operations and service improvement for our Malaysian users:

Creating and managing user accounts and verifying identity.
Securely processes deposits and withdrawals in Malaysian Ringgit (RM).
Detecting and preventing fraudulent activity, money laundering, or platform abuse.
Provides customer support when you reach out to us with enquiries or complaints.
Sending account-related notifications, such as transaction confirmations and security updates.
Improving platform performance, user interface, and overall experience based on aggregated usage data.

We do not use your personal information for third-party marketing purposes without your consent.

3. Cookies & Session Tracking

The 1815 platform uses cookies for technical and functional purposes. There are two main types of cookies we use:

Session cookies: Required to keep you logged in and enable smooth navigation between pages without having to sign in repeatedly.
Preference cookies: Saving preferences such as your chosen language so you don't have to reset them every time you visit.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect login functionality and your use of the platform. We do not use third-party cookies for advertising purposes.

4. Data Storage & Security

The security of your personal information is a top priority at 1815. The protective measures we have in place include:

SSL encryption for all data transmitted between your browser and our servers.
Passwords are stored in hashed form — we never store passwords in plain text.
Strict internal access controls — only authorised personnel can access sensitive user data.
Continuous monitoring to detect unauthorised access attempts or unusual activity.

Your data is retained for as long as your account is active or as required to meet our legal, tax, and regulatory compliance obligations. Once data is no longer needed, it is securely disposed of in accordance with our internal procedures.

5. Sharing Information with Third Parties

1815 does not sell, rent, or share your personal information with third parties for commercial purposes. However, there are limited situations where data sharing may occur:

Payment provider: The transaction information required to process MYR deposits and withdrawals is shared with encrypted payment processors.
Legal authorities: We may be required to disclose certain information if ordered to do so by a Malaysian court or law enforcement authority.
Technical services: Server infrastructure or cloud service providers that help operate the platform, subject to strict confidentiality agreements.

In all cases, data sharing is kept to the minimum necessary and is protected by appropriate data protection agreements.

6. User Rights, Policy Changes & Contact Us

Your Personal Data Rights

As a 1815 user, you have the following rights regarding your personal data:

Access: You may request a copy of the personal information we hold about you.
Correction: If the information we hold is inaccurate, you can request a correction through your account settings or by contacting support.
Deletion: You may request the deletion of your account and personal data, subject to applicable legal retention requirements.

To exercise any of these rights, contact the 1815 support team via the email below with your written request.

Changes to This Privacy Policy

1815 reserves the right to update this Privacy Policy from time to time to reflect changes in privacy practices or legal requirements. The latest version will always be available on this page. Continued use of the platform after any changes are published will be considered acceptance of the updated policy.

Contact Support

If you have any questions, concerns, or requests regarding privacy and data protection, please get in touch with us:

Email: [email protected]

You can also check FAQ us for answers to common questions about privacy and account security.